Terms of Service.

Who we are

Hello Wick is run by Makers Media LLC (“we”, “us”), a South Carolina limited liability company, and made by Wick & Print. These terms apply when you use hellowick.com, place an order, or add to a family page. By doing any of those, you agree to them.

Ordering

Your order is accepted when we take payment and email you its confirmation. We ship to US addresses only this season.

We may cancel an order and refund it in full if we can’t make it, if it breaks these terms, or if a price or product was shown wrongly. If that happens we’ll tell you why.

What you approve prints exactly as shown

Before checkout you tick “This prints exactly as shown” for each candle. We print the label you approved, at the size and position shown. Please check names and spellings carefully: we print what you typed.

If you choose “Paint it in watercolour”, we email you a proof within 24 hours. You can ask for up to 2 changes. Nothing prints until you approve the proof, and the proof you approve is final: it is what we print.

Colours on a printed label and through glass can look a little different from a screen.

Your photos, words and posts

You keep ownership of everything you upload: label photos, words, and what you add to a family page.

You give us permission to host, copy, crop, resize and print it, and to paint it in watercolour when you ask us to, only to make, print and ship your order, to show it to you and your family on its page, and to run the service (including storing it with the companies listed in our Privacy Policy). That permission is non-exclusive and free of charge, and it ends when the content is deleted, except for orders already made and the records we have to keep.

We never use your photos in advertising without your written permission.

By uploading, you confirm you have the right to use it, and that the people in it would be happy to see it on a candle or a family page.

What you can’t upload or post

• Anything illegal, or that breaks someone else’s rights.
• Photos, artwork, logos or characters you don’t have permission to use.
• Sexual content, or anything that sexualises or endangers a child.
• Hateful, threatening or harassing content.
• Someone else’s private information (an address, medical details) without their OK.
• Spam, malware, or anything meant to break the site.

We won’t print some words, and we may pause an order to check a brand or character name before printing. If we can’t print a label as you designed it, we’ll tell you, and you can change it or cancel it for a full refund.

On family pages, a word filter holds some notes until the page owner looks at them. We may remove anything that breaks these rules, and remove access for anyone who keeps breaking them.

Family pages

Every candle comes with a family page. It is free and goes live the moment you order. It’s private by link, not secret: anyone with the link, or a tap of the Hello tag, can see it. The person who ordered (the owner) can invite people, hide or delete any post, and remove members. The details are in Family pages.

Please keep your own copies of photos and recordings you care about. A family page is a place to share them, not a backup.

Prices and payment

Prices are in US dollars and include free shipping to one address, with +$9 for each extra address. If sales tax applies to your order, checkout shows it before you pay.

Payment is handled by Stripe. We never see or store your full card number.

Offers and codes

Offers such as the Hello Weekend, and codes such as $10 off, have the dates and conditions stated with them. They have no cash value.

The $25 Year Book credit (Hello Weekend orders)

Sets of 3 or 5 ordered during the Hello Weekend (Fri 27 – Mon 30 Nov 2026, ends 11:59 PM ET) include a $25 credit toward a printed Year Book of that family page. The credit is saved on the page and comes off the Year Book when you order one. It has no cash value and can’t be exchanged or refunded.

Shipping, refunds and the Hello Guarantee

If the tap doesn’t open their page the first time, we’ll send a new candle, free. If they don’t love it, tell us within 30 days of delivery and we’ll remake it or refund you. How refunds, remakes and cancellations work is in our Refund & Returns Policy. Delivery times are in our Shipping Policy.

Candle safety

• Never leave a burning candle unattended. Keep it away from children, pets, drafts and anything that can catch fire.
• Burn it on a heat-safe surface. Let the first burn reach the edges, about two hours. Trim the wood wick between burns.
• Stop burning it when about half an inch of wax is left.
• Tap the label only when the candle is not lit. The Hello tag sits on the glass under the label, and the glass gets hot.

Our responsibility, in plain words

We stand behind what we make through the Hello Guarantee and our refund policy. Beyond that, and as far as the law allows:

• The website and family pages are provided as they are. We work to keep them running, but we can’t promise they will never be down or never lose anything.
• We aren’t responsible for indirect losses, such as lost time or a missed occasion.
• Our total responsibility for any claim about an order is limited to what you paid for that order.

Nothing here takes away rights you have by law that can’t be taken away.

Disputes and South Carolina law

South Carolina law governs these terms. If something goes wrong, write to us first: most things are fixed by a person reading an email. If it can’t be settled that way, it goes to the state or federal courts in South Carolina, unless the law where you live gives you the right to bring it where you live.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. An order is covered by the terms in place when it was placed.

Contact us

Email support@hellowick.com. A person reads every email. If it’s about an order, include your order number (it starts HW-).

Hello Wick is run by Makers Media LLC, a South Carolina limited liability company.